About Microsoft Dynamics 365 Field Service MB-240 Certification

Microsoft MB-240 is also known as Microsoft Dynamics 365 for Field Service Exam. This exam is for those Students who are Microsoft Dynamics 365 Customer Engagement, functional consultants, with Field Service expertise. Students in this exam implement solutions that manage resources that complete the field service lifecycle. Students are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Students should have knowledge of how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

Exam Pattern

Exam Name: Microsoft Dynamics 365 Field Service

Exam Code: MB-240

Number of Questions: 40-60

Length of Time:  120 Minutes

Registration Fee: $69

Passing score: 700 (on a scale of 1-1000)

Exam Language English

Course Details:

The Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam covers the following topics:

  1. Configure field service applications
  2. Manage work orders
  3. Schedule and dispatch work orders
  4. Manage field service mobility
  5. Manage inventory and purchasing
  6. Manage assets and agreements

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