Prepare For Deploying Cisco Unified Contact Center Express Exam:

Deploying Cisco Unified Contact Center Express (UCCXD) v6.0, is a five-day instructor-led, lab-intensive course that provides students with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration, scripting and troubleshooting. This class utilizes Cisco Unified Contact Center Express v11.0.

Main Objectives:

After finishing this course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system.

Prerequisite Knowledge:

The knowledge, skills, and attitudes that a learner is expected to have before attending this course are as follows:

  • Internetworking Fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Communications Manager
  • Cisco IP phones, Cisco IP Communicator
  • Contact Center operations

What you learn from this Exam?

After you pass 500-052 Exam you earn the Deploying Cisco Unified Contact Center Express Exam. You will have satisfied the concentration exam requirement for the new Contact Center Express.

To complete your Center Express Certification, pass the Implementing and Deploying Cisco Unified Contact Center Express (500-052) exam or its equivalent.

Pass the Deploying Cisco Unified Contact Center Express Exam with Guarantee Success: https://www.certmagic.com/exam/500-052-exams


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